Lalo C

Lead Product Designer

Feb 2022 - Jan 2024 • 1 yr 11 mos

Owned the full UX lifecycle for a customer-facing background screening platform and internal tooling from discovery through delivery. Embedded with cross-functional teams (PMs, engineers) to translate business requirements into validated, shippable experiences. Ran continuous discovery: user interviews, usability tests, journey mapping, and synthesized insights into prioritized design decisions. Championed user advocacy in sprint planning and roadmap discussions, ensuring research surfaced as strategy, not just decoration. Reduced customer’s time collecting data for their own internal dashboards from hours to a few clicks after redesigning our Insights platform.

Lead UX Designer

Apr 2019 - Feb 2022 • 2 yrs 10 mos

First UX hire: built the design practice from zero. Established user journey frameworks, persona library, and research cadence. Co-built the company's first design system, creating component consistency across a new customer-facing platform. Evangelized UX company-wide, running workshops and stakeholder sessions to shift product culture toward user-centered decision-making. Strengthened direct user relationships through ongoing feedback loops and contextual inquiry sessions.

UX Manager

Jan 2016 - May 2019 • 3 yrs 4 mos

Led design and testing for web and mobile applications serving active service members, veterans, and their families. Managed and mentored a design team; established usability testing standards and evaluation criteria across digital properties. Partnered closely with engineering to ensure design intent survived implementation — advocating for quality and accessibility.