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Explorer
Fiverr Pro
Français
$
USD
Pedro D
@pedro_finace
Account Manager
Brésil
Portugais, Espagnol, Anglais
À propos de moi
I am a professional with experience in account management and back office. I stand out for my data analysis skills and my ability to establish effective business relationships. I seek to optimize operational processes and contribute to organizational success.
Compétences
Pedro D
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Tableaux de bord des données
I will professional financial dashboard in excel
Expérience professionnelle
Back Office
Mercado Libre • Temps plein
Aug 2025 - Feb 2026 • 6 mos
Ensured operational excellence in the Mercado Libre ecosystem through technical and administrative support. Managed and validated data, ensuring compliance with policies for seller and user accounts. Coordinated the loading and updating of massive catalogs, guaranteeing the integrity of commercial information. Resolved incidents, acting as a link between sales and technology or logistics areas. Managed escalated claims and payment disputes in coordination with Mercado Pago. Identified bottlenecks in the operational flow with proposals for improvement in internal tools. Documented standard operating procedures to standardize service quality. Monitored KPIs and prepared reports in tools such as Airtable or Business Intelligence dashboards. Conducted team meetings to provide and receive feedback.
