t
tunaicen

Tuna

@tunaicen

AI Automation and Workflow Specialist

Turquie
Turc, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I build automation systems that work in production, not just in demos. Using Make.com, multi-LLM orchestration, and API integrations, I help businesses eliminate manual work and build reliable AI-driven workflows. If it's repetitive, it gets automated. If it's broken, it gets fixed. My website: ... Plus d’infos

Compétences

t
tunaicen
Tuna
hors ligne • 

Voir mes services

Intégrations IA
I will build a make automation workflow that works
De95 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

CSR

Teleperformance

Dec 2022 - Jul 2024 • 1 yr 7 mos

Handled customer support for Nike's digital platforms via Salesforce CRM. Provided bilingual (Turkish/English) assistance with app troubleshooting, order tracking, returns, and exchanges. Identified coordinated fraud pattern exploiting gift card policies; escalated findings to supervisors, resulting in policy adjustment to prevent further revenue loss. Experimented with early AI tools (ChatGPT 3.5) to generate email response templates, reducing manual drafting time. Managed high-volume support interactions across phone, chat, and email channels. Transferred to Turkish line of business until Nike contract concluded