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Aakash M
@aakash_m7
Technical Project Manager, Research and India Business Support
Inde
Anglais, Hindi
À propos de moi
Technical Project Manager with 8+ years of experience across IT, cloud, infrastructure, and project delivery. I provide practical support across four areas:
• Project Management: planning, delivery, PMO governance, risk management, stakeholder coordination, reporting & recovery.
• Market Research: internet research, competitor analysis & business insights.
• India Research: local business, supplier, vendor & market research.
• English ↔ Hindi Translation: accurate manual translation.
Reliable, organized and results-focused.
Compétences
Aakash M
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Traduction
I will manually translate english to hindi and hindi to english
Conseillers locaux
I will help you with anything related to india
Expérience professionnelle
Associate Project Manager – Professional Services
Rackspace Technology • Freelance
Apr 2022 - Jun 2026 • 4 yrs 2 mos
• Delivered 100+ cloud migration and infrastructure transformation projects across public and private cloud environments, managing multiple concurrent client engagements across time zones. • Owned end-to-end project lifecycle including planning, scope tracking, RAID management, stakeholder communication, governance reporting, execution tracking, and closure. • Governed project-level P&L tracking, budget forecasting, billing validation, and early risk identification, maintaining 100% billing accuracy across assigned portfolio. • Served as the single point of contact for enterprise clients, maintaining 98% client satisfaction across migration projects. • Orchestrated cross-functional coordination across cloud engineers, network teams, security teams, vendors, and client stakeholders to ensure timely delivery. • Standardized RAID logs, status reports, and governance templates, reducing leadership reporting effort by approximately 50%. • Executed migration initiatives covering infrastructure lift-and-shift, application re-platforming, workload optimization, firewall migration, EOL upgrades, and private cloud migration.
HCL Technologies
Temps plein • 4 yrs 5 mos
Team Lead – Project Coordination Team
Oct 2018 - Apr 2022 • 3 yrs 6 mos
Mentored a 15-member project coordination team supporting enterprise IT initiatives across multiple business units. • Planned delivery schedules, governance cadence, reporting cycles, and stakeholder engagement across 50+ projects annually. • Developed reporting dashboards and tracking mechanisms reducing manual reporting effort by 35% and improving leadership visibility into project health. • Minimized project escalation rates by 80% through proactive risk management, governance controls, and structured stakeholder communication. • Improved delivery performance by achieving 85% SLA compliance and supporting 90% on-time project delivery. • Implemented governance controls and access review checkpoints, resulting in 100% compliance during internal audits.
Service Desk - Escalation Manager
Nov 2017 - Oct 2018 • 11 mos
• Supervised a 15-member service desk team supporting enterprise clients in a 24x7 operational environment. • Prioritized high-priority escalations and major incidents, ensuring 95% SLA compliance across 1,000+ monthly tickets. • Monitored incident queues handling up to 120 tickets per day, ensuring timely resolution and service continuity. • Reduced average incident resolution time by 25% through queue management, process improvements, and cross-team coordination. • Leveraged ServiceNow to manage incident lifecycles, escalation workflows, SLA tracking, and performance reporting. • Ensured clear stakeholder communication during critical incidents to minimize business disruption.
