Ali G

Amazon Reimbursement Specialist

Confidentials • Freelance

Dec 2024 - Present • 1 yr 6 mos

Currently managing Amazon Seller Central accounts for 3 high-volume tech stores, each generating monthly sales of up to $5 million. Responsible for end-to-end reimbursement case management, refund recovery, and inventory reconciliation across all accounts. To date, I have successfully recovered millions of dollars in reimbursements and refunds for my clients — money that was lost due to Amazon errors, missing shipments, damaged inventory, and return mismatches. Key Responsibilities & Achievements: ✅ Filed and resolved hundreds of reimbursement cases including lost & damaged inventory, missing inbound shipments, short reimbursements, and empty box claims ✅ Recovered millions of dollars across 3 Amazon tech stores through consistent case follow-up and accurate documentation ✅ Managed RMA cases, customer return mismatches, warehouse defective inventory claims, and removal order discrepancies ✅ Performed full inventory disposal reconciliation and vendor return difference resolution ✅ Maintained 100% compliance with Amazon SOPs and policy guidelines ✅ Tracked and reported all open, pending, and resolved cases via Google Sheets for full client transparency ✅ Consistently maximized reimbursement approval rates through proper documentation and strategic case handling