a
aaradhyapaul986

Aaradhya P

@aaradhyapaul986

Call Quality Analyst

Inde
Anglais, Hindi, Bengali
Certaines informations sont présentées en anglais.
À propos de moi
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation, compliance checks, and providing feedback to improve customer experience and agent performance.... Plus d’infos

Compétences

a
aaradhyapaul986
Aaradhya P
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Consultation
I will audit customer service calls and give QA feedback
De5 $US / projetPlus de détails

Expérience professionnelle

Tata_Consultancy Services

Quality Analyst

Tata Consultancy Services • Temps plein

Dec 2020 - Present • 5 yrs 5 mos

Call Quality Analyst | TCS | 5 Years Audited customer service calls for UK, Australia, and Manila utility company call centers Evaluated agent performance, compliance, and customer handling quality Provided detailed feedback and coaching recommendations to improve service standards Monitored call quality metrics and supported customer experience improvement initiatives Prepared QA reports and maintained quality assurance documentation