a
aaron_c_yap

Aaron Y

@aaron_c_yap

Business Systems and Process Documentation Specialist

Philippines
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I help businesses turn undocumented or hard-to-follow workflows into clear SOPs, process maps, checklists, and operational documentation teams can actually use. I bring 12+ years of enterprise IT operations experience creating SOPs, runbooks, procedures, and training materials, plus current experience in Business Systems Analysis. My approach is process-first. I understand how the work is actually performed including roles, systems, decisions, handoffs, and exceptions before documenting it. I can work from notes, screenshots, recordings, existing documents, or process walkthroughs.... Plus d’infos

Compétences

a
aaron_c_yap
Aaron Y
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Efficacité et automation des entreprises
I will create professional sops and process documentation
De35 $US / projetPlus de détails

Expérience professionnelle

Citco

Senior Operations Center Analyst / Systems Administrator

Citco • Temps plein

Jan 2013 - Apr 2025 • 12 yrs 3 mos

Supported 24/7 enterprise IT operations for a global financial services organization, monitoring and supporting large-scale server environments and coordinating incident resolution across technical teams. Created and maintained operational SOPs, runbooks, troubleshooting procedures, escalation documentation, and training materials to improve consistency, knowledge transfer, and operational readiness. Led and contributed to operational improvement initiatives, including an enterprise monitoring audit covering 500+ servers across 20+ teams. Process and monitoring improvements contributed to an 80–90% reduction in daily alert/ticket volume. Served as a primary trainer for new team members and worked extensively with incident management, recurring-issue analysis, structured workflows, escalation paths, cross-team handoffs, and operational process improvement.