Aaron

@aaronorner

Putting the Human at the Center of Design Solutions

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Over 20 years of designing experiences, foundational to creating products, services, and systems that respond to human needs. As a design leader, I have worked in medium and large organizations to drive human centered transformation by embracing lean practices and design research methods & frameworks. I believe in a human-centered approach to problem-solving that builds upon the strengths of human empathy to drive innovation and out-of-box thinking... Plus d’infos

Compétences

a
aaronorner
Aaron
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Voir mes services

Recherche d'utilisateurs et d'informations
I will integrate UX research into your product development lifecycle
De300 $US / projetPlus de détails
Recherche d'utilisateurs et d'informations
I will assess your human insights maturity and identify opportunities to grow
De800 $US / projetPlus de détails

Portfolio

Expérience professionnelle

UserTesting

UserTesting

Temps plein • 2 yrs 9 mos

Senior Insights Partner

Jul 2026 - Present • 4 mos

• Advise enterprise UX, Research, Design, Product, Insights, and executive leaders on research strategy, organizational maturity, measurement, operating models, discovery, and evidence-based product development. • Help organizations evolve from episodic validation toward continuous discovery and insights-led decision-making across the product lifecycle. • Facilitate strategic workshops and mentor leaders and practitioners on methodology, organizational enablement, and communicating the business value of customer evidence. • Guide practical adoption of AI-enabled research while emphasizing human review, interpretation, research quality, and responsible use.

Global Customer Success Manager / Executive Consultant

Feb 2024 - Jul 2026 • 2 yrs 5 mos

• Led strategic enterprise relationships in financial services and healthcare, connecting research capability to product and business strategy. • Consulted with UX, CX, Research, Product, and Marketing leaders on research enablement, democratization, measurement, and long-term program strategy.

USAA

Senior Lead Design Researcher

USAA • Temps plein

Sep 2018 - Feb 2024 • 5 yrs 5 mos

• Grew the research organization from 3 to 12, doubling the team within six months and building a multidisciplinary structure of researchers, research operations coordinators, and service designers. • Designed an operating model combining centralized strategic research, business-aligned research, and democratized research enablement. • Extended research capability across 20+ design teams and 250+ designers through training, tools, resources, standards, and mentorship. • Helped make human-centered insights and design thinking critical throughout the Product Development Lifecycle through enablement, executive mentorship, and measurement and maturity models. • Led mixed-method generative and evaluative research informing product, risk, operational, and customer-experience decisions, including a P&C claims measurement approach combining experience metrics with observed behavior. • Mentored executives, researchers, and designers while strengthening how evidence was interpreted, communicated, and used in product decisions