a
abd2sokkar

Abdelrazeq A

@abd2sokkar

Front Office guest service Supervisor

Jordanie
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Welcome! I specialize in high-touch, bilingual (English & Arabic) customer support and guest relations. Backed by hands-on operational experience in 5-star hospitality, I bring premium service standards to businesses looking to build trust, retain clients, and resolve complex inquiries with poise.... Plus d’infos

Compétences

a
abd2sokkar
Abdelrazeq A
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will provide professional hotel guest relations and reservation support
De15 $US / projetPlus de détails
Messagerie et envoi d'e-mails
I will provide bilingual english and arabic customer support and guest relations
De15 $US / projetPlus de détails

Expérience professionnelle

front office and guest relation

Kempinski Hotels • Temps plein

Jun 2024 - Aug 2026 • 2 yrs 2 mos

• Supervised daily Front Office functions and coordinated shift allocations, duty rosters, briefings, and seamless operational handovers. • Managed Guest Relations workflows and personalized service for VIP, high-value, and long-stay guests within a luxury five-star environment. • Served as a senior escalation point for complex guest concerns and service-recovery cases, protecting guest relationships and hotel reputation. • Served as Acting Night Manager with operational responsibility for overnight hotel activities, property safety, security protocols, and emergency/crisis response. • Supported Front Office operations as Front Office In-Charge, maintaining service continuity and operational standards across assigned shifts • Mentored front-of-house colleagues on luxury service standards, guest engagement, and effective guest interactions. • Supported the team in achieving 1st place in regional loyalty-program enrollments through strong guest engagement and relationship building. • Executed end-of-day night audit procedures, verified financial ledger entries, reconciled cashier accounts, and submitted operational summaries to executive leadership. • Frequently mentioned by name in positive guest reviews for exceptional luxury service and guest engagement. • Generated over 290,000 JOD in incremental hotel revenue through strategic upselling within a two-year period