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Abdallah Hefny
@abdallah_hefny
Technical Support Advisor
Égypte
Arabe, Anglais, Allemand
À propos de moi
Multilingual Technical Support Engineer, Translator, and Customer Service Professional with over 6 years of experience in technical support, customer service, and multilingual communication. Experienced in supporting Microsoft 365, enterprise customers, and international clients across Arabic, English, and German-speaking markets.
Experienced professional with a strong foundation in technical troubleshooting, customer service, and business communication, complemented by expertise in translation, localization, transcription, and interpretation.
Compétences
Abdallah Hefny
hors ligne •
Voir mes services
Transcription
I will create and translate subtitles in arabic english and german
Expérience professionnelle
Technical Support Advisor
Microsoft • Temps plein
Aug 2022 - Present • 3 yrs 11 mos
Provide technical support for Microsoft 365 products and services. • Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. • Deliver support to enterprise customers through email, phone, and remote sessions. • Create technical documentation and detailed troubleshooting reports. • Collaborate with engineering and escalation teams to resolve complex issues. • Work in multilingual environments supporting international customers. Key Achievements • Successfully managed a high volume of enterprise support cases. • Developed strong expertise in Microsoft cloud technologies and customer communication. • Recognized for excellent problem-solving and customer service skills.
