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abdelfattah1407

AbdelFattah S

@abdelfattah1407

Senior Operations Customer Experience Manager

Émirats Arabes Unis
Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Senior Operations and Customer Experience Manager with over 20 years of experience across the telecommunications, tourism, and hospitality sectors. I have a proven track record in business development, strategic partnerships, and team leadership, notably driving growth at Etisalat Egypt and Jumbo Tourism. I specialize in customer acquisition, retention strategies, and enhancing operational efficiency.... Plus d’infos

Compétences

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abdelfattah1407
AbdelFattah S
hors ligne • 

Voir mes services

Assistance générale
I will be your virtual assistant for customer support
De15 $US / projetPlus de détails
Plans de voyage
I will create a personalized 3 day dubai travel itinerary
De20 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Etisalat

Acquisition & Retention Manager

Etisalat • Temps plein

May 2019 - Apr 2024 • 4 yrs 11 mos

Led acquisition and retention strategies that increased DSL customer base and improved retention performance. - Managed multi-channel marketing campaigns across digital, retail, and telesales channels. - Implemented churn reduction and customer loyalty programs. - Monitored key performance metrics including ARPU, churn rate, CAC, and campaign ROI.