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Abdelrahman K
@abdelrahman_n7
Technical Support Specialist
Égypte
Arabe, Anglais
À propos de moi
I am a Technical Support professional with over 4 years of experience in technical and customer support. I specialize in troubleshooting hardware, software, connectivity, and network-related issues, including support for Amazon Ring products.
I also have Cisco Networking Academy training in networking, switching, routing, VLANs, OSPF, and network troubleshooting. I combine strong technical and communication skills to solve problems clearly and effectively in fast-paced environments.
Compétences
Abdelrahman K
hors ligne •
Voir mes services
Assistance technique
I will troubleshoot network and connectivity issues remotely
Expérience professionnelle
Technical Support
Teleperformance
Feb 2022 - Jun 2026 • 4 yrs 4 mos
Provided technical support for Ring security devices, including security cameras and related products. * Diagnosed and resolved hardware, software, setup, connectivity, and network-related issues. * Assisted customers with device installation, configuration, and troubleshooting. * Troubleshot Wi-Fi and connectivity problems and guided customers through practical solutions. * Provided technical support through voice and chat. * Explained technical issues and solutions clearly to non-technical users. * Documented customer issues and followed established troubleshooting procedures.
