a
abdelrhmanmo730

Abdelrhman M

@abdelrhmanmo730

CX Service Representative

Égypte
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
I am a dedicated CX Service Representative and data enthusiast with a background in commerce and sales. I have extensive experience in providing exceptional customer support for US-based telecommunication clients and utilizing data metrics to drive service improvements. I am proficient in Excel, Power BI, and Tableau, with a strong focus on marketing analytics and data-driven decision making.... Plus d’infos

Compétences

a
abdelrhmanmo730
Abdelrhman M
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Analyse marketing
I will quick data analysis and insightful reports
De15 $US / projetPlus de détails

Expérience professionnelle

Concentrix

CX Service Representative (English, serving US Telecommunication)

Concentrix • Temps plein

Sep 2024 - Present • 2 yrs 1 mo

Provided exceptional customer support to US-based telecommunication clients, consistently exceeding satisfaction targets. Efficiently resolved customer inquiries and technical issues, ensuring timely and effective solutions. Utilized data and metrics to identify trends in customer feedback and contribute to service improvements. Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Teleperformance

CX Service Representative (English)

Teleperformance • Temps plein

Jan 2023 - Sep 2024 • 1 yr 8 mos

Delivered high-quality customer service in English, adhering to company standards and procedures. Focused on maintaining service level agreements and ensuring customer satisfaction through effective communication and adherence to organizational protocols.