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abdurrehmand217

Abdur R

@abdurrehmand217
Pakistan
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I’m a ServiceNow Developer with 6–7 years of experience in ITSM, FSM, CSM, HRSD, integrations, and Service Portal development. I build workflows, scripts, automations, and custom solutions to help clients optimize their ServiceNow platforms.... Plus d’infos

Compétences

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abdurrehmand217
Abdur R
hors ligne • 

Voir mes services

Programmation et Tech
I will be your servicenow developer for itsm, integration and csm
De15 $US / projetPlus de détails

Expérience professionnelle

ServiceNow Developer

Bugfree Solutions • Temps plein

Jul 2021 - Present • 4 yrs 10 mos

Developed and customized multiple ServiceNow modules including Incident, Problem, Change, and Service Catalog. Built and optimized Client Scripts, Business Rules, Script Includes, and UI Policies to improve system performance and user experience. Designed and implemented workflows and Flow Designer automations, reducing manual effort by up to 40%. Created dynamic dashboards and reports, helping management make data-driven decisions. Developed and enhanced Service Portal widgets for better user interaction and self-service capabilities. Integrated ServiceNow with external systems using REST and SOAP APIs. Implemented Performance Analytics to track KPIs and improve operational efficiency. Worked closely with stakeholders to gather requirements and deliver scalable solutions on time. Improved system efficiency by identifying and fixing performance issues in scripts and workflows. Successfully handled end-to-end development, testing, and deployment of ServiceNow solutions.