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Abhishek
@abhishekcnaik
Customer Support Operations Specialist
Inde
Anglais
À propos de moi
I run customer support operations: ticketing systems, queues, SLAs, and habits that keep teams out of inbox chaos.
9 years in technical support. I’ve implemented helpdesks, trained agents, and owned escalations end-to-end. I take scoped projects or part-time retainers (4–5 hrs/day max, evenings IST).
I do: helpdesk setup (Zendesk, Freshdesk, Gorgias)—pipelines, tags, macros, automations, reporting; part-time remote support/ops—triage, replies, process cleanup; Google Business Profile setup and monthly care.
Strong written English. Async-first. Clear hours and updates.
Compétences
Abhishek
hors ligne •
Voir mes services
Succès client
I will set up your freshdesk or zendesk helpdesk
Profil d'entreprise Google (Google My Business)
I will set up or optimize your google business profile
Expérience professionnelle
Lead Application Support Engineer
WhiteBlue
Jun 2026 - Present • 3 mos
Lead 24x6 application support operations — incident response, triage, root cause analysis, vendor coordination, and operational reporting for enterprise systems.
Application Support Manager
Tekion
Jan 2020 - Sep 2023 • 3 yrs 8 mos
Built and led a 33-person operations team across three service lines. Owned SLA design, incident/escalation frameworks, and enterprise account support operations. Reported to Global Director of Support.
