I will build a customer support ticketing help desk web app with sla tracking

A
abrorkushshiyev
A
abrorkushshiyev
Abror K
Certaines informations sont présentées en anglais.
build a customer support ticketing help desk web app with sla tracking
Plein écran
build a customer support ticketing help desk web app with sla tracking
Plein écran
Plein écran
build a customer support ticketing help desk web app with sla trackingbuild a customer support ticketing help desk web app with sla trackingbuild a customer support ticketing help desk web app with sla tracking

À propos de ce service

Support requests lost in email threads and chats? Customers waiting while nobody knows who owns the ticket?


I will build a simple, fast help desk your team will actually use:

  • Shared ticket queue with search and filters (status, priority, assignee, overdue) and shareable filtered views
  • Ticket page with public replies and private internal notes
  • Clear workflow: open, in progress, waiting on customer, resolved, closed, with rules that cannot be broken
  • SLA deadlines by priority with live due-in and overdue badges
  • Dashboard: open, overdue and unassigned tickets, next deadlines, team workload, resolution stats
  • Full activity history of every change
  • Desktop and mobile friendly


Tech: Next.js (React), Node.js with Express, PostgreSQL and Docker, covered by automated tests.


I adapt statuses, priorities, SLA times and fields to your team.


Message me with your team size and how you handle requests today.

  • Langage de programmation

    • JavaScript

  • Expertise

    • Sécurité
    • Base de données
    • Procédures d'essai

  • Framework frontend

    • Next.js
    • React.js
    • Tailwind CSS

  • Framework back-end

    • Express.js
    • Node.js

Découvrez Abror K

Abror K

Python and AI Developer, Telegram Bots, Django, NextJS

  • DeOuzbékistan
  • Membre depuisavr. 2022

  • Langues

    Ouzbek, Russe, Anglais
I build AI agents, Telegram bots and full-stack web apps that bring in customers and save your team hours every week. 4+ years with Python (Django, DRF, FastAPI), React, Next.js, Node.js and PostgreSQL. I deliver end to end: backend, admin panel, AI integration (Claude, OpenAI, Gemini), Docker setup and clear docs. Recent builds: an AI booking assistant with CRM for schools, a multi-vendor online store with an AI shop assistant, a hotel reservations dashboard, a support ticketing app with SLA tracking and an AI video translator with voice dubbing. Clean code, tests, on-time delivery.

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