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afsheenzeba

Afsheen Z

@afsheenzeba

Technical Support Specialist

Inde
Anglais, Hindi, Kannada
Certaines informations sont présentées en anglais.
À propos de moi
Personable and knowledgeable IT support technician with over 7 years of experience assisting customers with various hardware and software related issues. I am a Technical Support Specialist with experience at Walmart Global Tech India. Also worked in Cognizant and Wipro.... Plus d’infos

Compétences

a
afsheenzeba
Afsheen Z
hors ligne • 

Expérience professionnelle

Walmart

Technology Service Engineer II

Walmart • Temps plein

Oct 2021 - Present • 4 yrs 7 mos

Delivered end-user troubleshooting and desktop support for Windows and Mac systems, ensuring timely resolution of software and hardware issues. Managed customer expectations effectively to provide high levels of customer satisfaction. Administered Windows accounts (AD/SAMP) and Mac accounts (Jamf portal) for account unlocks, password resets, and access management. Supported VPN/RSA Soft Token, Microsoft Authenticator, and Cisco client connectivity issues. Utilized ServiceNow for incident logging, tracking, and resolution in compliance with SLAs. Provided application support for Microsoft products via the Azure portal and resolved user access/application issues. Supported BYOD and corporate devices using AirWatch (mobile device management). Troubleshoot and supported Virtual Desktop Infrastructure (VDI) using VMware client, vSphere, and PowerShell.

Cognizant

Senior System Engineer

Cognizant • Temps plein

Mar 2020 - Oct 2021 • 1 yr 7 mos

Handled store-related queries and provided superior support for unresolved issues by L1. Remotely resolved hardware and software issues for scanners, printers, pin pads, POS and other devices. Resolved issues related to Microsoft Office tools and other software tools.

Administrator L1

Wipro • Temps plein

Mar 2018 - Feb 2020 • 1 yr 11 mos

Worked as L1 support engineer