a
ahalm_ab

Ahlam A

@ahalm_ab

CX and Automation Manager

Arabie Saoudite
Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a dynamic Customer Experience and Operations professional with strong expertise in CX strategy, crisis management, and automation. I specialize in building CX dashboards using Power BI and designing automated workflows to improve SLAs. I am known for creating structured processes and actionable performance insights that elevate customer satisfaction and organizational efficiency.... Plus d’infos

Compétences

a
ahalm_ab
Ahlam A
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Tableaux de bord des données
I will create you a powerbi dashboard
De50 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Teleperformance

Temps plein • 3 yrs 7 mos

Call Center Operations Supervisor

Jan 2024 - Jan 2025 • 1 yr

Led daily operations for Majid Al Futtaim brands including Vox Cinemas and Carrefour. Managed team performance to achieve KPIs and SLA targets. Built operational workflows and dashboards to improve efficiency. Handled workforce scheduling, capacity planning, and performance reporting while supporting brand launch campaigns through inbound and outbound initiatives.

Learning & Development Trainer

May 2022 - Dec 2024 • 2 yrs 7 mos

Delivered onboarding and continuous training programs for employees and supervisors. Designed training content, SOPs, and skill-development modules. Conducted training needs analysis for soft skills and technical tools. Managed LMS operations and provided specialized training on SAP, CRM systems, emotional intelligence, and customer service standards.