I will provide omnichannel chat, calls, email and social media customer care VA support

Certaines informations sont présentées en anglais.
5,0
5,0

Pakistan

Je parle Ourdou, Anglais

67 commandes terminées

Reliable VA for Customer Support, Social Media, Ecommerce

I’m a Virtual Assistant with 5+ years of experience in, 1. Customer Support (Live Chat, Calls, Emails) 2. eCommerce store management 3. Social Media Support (Facebook, Instagram, TikTok, YouTube, Link...

Niveau 1

Répond à certains critères de performance et présente un fort potentiel sur la place de marché.

À propos de ce service

Struggling to juggle customer inquiries across chat, calls, email, and social media?

Its overwhelming, time-consuming, and costly especially when every second matters.

What I Deliver:

  • Unified customer care across chat, calls, email, social media
  • Stripe level refund & return handling (Talabat, FoodPanda experts)
  • Tool-savvy support using Salesforce, Intercom, Kommo, Gorgias, Jira, Slack, Dialers
  • Quick responses, accurate ticketing, issue tracking, and reporting
  • Professional tone with empathy perfect for ecommerce, fintech, call centers

Why Me:

  • 5+ years in call center, ecommerce, virtual assistant roles
  • Worked with Talabat, FoodPanda, Bank of London, SadaPay, Wallmart
  • Salesforce, Intercom, Gorgias, Jira certifications/process fluency

Fiverr Level1, 5.0star rated: responsive, efficient, and consistent excellence

My 3-Step Process:

  1. Message me share your channels, tools, and volume.
  2. I plan propose workflow, SLAs, templates, onboarding steps.
  3. I execute deliver fast replies, spotless logs, customer delight.

Ready to elevate your customer support and focus on growth?

Hit Contact Me nowlets tailor a replyfast, omnichannel VA plan that works for your business.

Plateforme de réseaux sociaux:

Facebook

Twitter

Instagram

Type de service:

Assistance technique

Langue:

Anglais

Ourdou

Fuseau horaire:

24h/24, 7j/7

Logiciel de support:

Zoho Desk

Freshdesk

zendesk

salesforce

Logiciel de base de connaissances:

Document 360

confluence

Avis

3 avis concernant ce service
5,0

(3)
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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
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Les plus pertinents
  • M

    mcartersoaris1

    US

    États-Unis

    Collaboration en cours
    5

    Muhammed is excellent and a joy to work with.

    50 $US-100 $US

    Prix

    8 jours

    Durée

    Utile?
    Oui
    Non
  • M

    mcartersoaris1

    US

    États-Unis

    Collaboration en cours
    5

    Muhammad is one of the few most kind, professional, stellar work, knowledgeable, coachable, reliable, courteous, accurate, hardworking, sincere, great attitude, compassionate and coachable assistant I’ve worked with in a long time. Would recommend him to any company and/or entrepreneur. There is nothing he cannot do. Thanks, Monica Carter-Soaris

    50 $US-100 $US

    Prix

    11 jours

    Durée

    Utile?
    Oui
    Non
  • C

    christopherh138

    US

    États-Unis

    Collaboration en cours
    5

    Very honest, professional, quick learner, and highly intelligent. It has been a huge blessing to work with him.

    50 $US-100 $US

    Prix

    4 jours

    Durée

    Utile?
    Oui
    Non
Avis

3 avis concernant ce service
5,0

(3)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
Trier par
Les plus pertinents
  • M

    mcartersoaris1

    US

    États-Unis

    Collaboration en cours
    5

    Muhammed is excellent and a joy to work with.

    50 $US-100 $US

    Prix

    8 jours

    Durée

    Utile?
    Oui
    Non
  • M

    mcartersoaris1

    US

    États-Unis

    Collaboration en cours
    5

    Muhammad is one of the few most kind, professional, stellar work, knowledgeable, coachable, reliable, courteous, accurate, hardworking, sincere, great attitude, compassionate and coachable assistant I’ve worked with in a long time. Would recommend him to any company and/or entrepreneur. There is nothing he cannot do. Thanks, Monica Carter-Soaris

    50 $US-100 $US

    Prix

    11 jours

    Durée

    Utile?
    Oui
    Non
  • C

    christopherh138

    US

    États-Unis

    Collaboration en cours
    5

    Very honest, professional, quick learner, and highly intelligent. It has been a huge blessing to work with him.

    50 $US-100 $US

    Prix

    4 jours

    Durée

    Utile?
    Oui
    Non