Ahmed Masoud
Vetted Pro
Level 2
Guaranteed satisfaction, Microsoft 365 Expert, Migration, Automation
Certifié par Fiverr Pro
Ahmed Masoud a été sélectionné par l'équipe Fiverr Pro pour son expertise.
Certifié pour
Assistant virtuel
Support informatique
Compétences

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30 $US
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heurePortfolio
Expérience professionnelle
Microsoft 365 Consultatnt
MStack360 • Indépendant
Jun 2022 - Present • 3 yrs 11 mos
👋 Helping Business Owners and individuals to get the most out of Microsoft 365 | Consultations > Migration > Setup > Automation > Ongoing Support as your dedicated IT freelancer. Qualifications: 🎯Extensive experience with Microsoft 365, including migration and setup. 🎯Strong understanding of IT security and compliance. 🎯Excellent communication skills for user training and support. 🎯Proven ability to automate processes using Microsoft 365 tools. 🎯Experience providing ongoing IT support and troubleshooting. Achievements: 💪 🏅Fiverr Pro Freelancer 🏅 Repeated Clients Badge 🏅 Top Rated Freelancer on Upwork
Microsoft
Temps plein • 1 yr 11 mos
IT Consultant
Dec 2023 - Sep 2024 • 9 mos
Microsoft Viva Subject Matter Expert: - Assisting my coworkers in diagnosing and resolving challenges and problems encountered with the Viva Suite. - Attending daily engineering team meetings to review, monitor, and improve the support procedures. - Conducting training sessions for colleagues, occasionally as refresher courses and at other times to disseminate the latest product updates and outline our forthcoming work strategies. - Contributing to the monthly client reports by extracting and summarizing data on employees and cases, presenting them effectively in PowerPoint presentations.
Microsoft365 SE AI | Copilot | MS VIVA
Jul 2023 - Sep 2024 • 1 yr 2 mos
-Capturing, auditing, and delivering Feedback for the NPP - New Product Playbook (CoPilot)- within MS365. - Compiling the guidelines and documentation for the new products. - Providing technical support for the end users in German and English.
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costaxl

États-Unis
STOP SEARCHING! You have found your OneDrive (and other IT) support team! I tried everything, every AI, every Reddit thread, everything! Ahmed offered a consultation where he thoroughly understood the issue, and Omar solved it like a true professional. No wait, more than just a pro; a happy, confident...
Réponse du freelance
ryanm3d

États-Unis
Commande annulée
I am so frustrated, I hired these guys to prevent EXACTLY what happened anyway. I needed to migrate my google drive from one account to another. They seemed competent at first, but in the end, never tried to understand the problem correctly, and applied changes that now have me not knowing where any...
Réponse du freelance
nwfiredoor
Client récurrent

États-Unis
I cant say enough good things about Ahmed and his team. As a non technical IT guy sometimes it is hard to translate what i need help with. Ahmed is patient and kind. He always clarifies what he doesn't understand. This is the second project that I have worked with him. I will be continuing this relationship.
Réponse du freelance
nwfiredoor
Client récurrent

États-Unis
Ahmed and his team did an incredible job. From the time I engaged him on fiber to our initial meeting to deployment was 36 hours pops. I do really appreciate people that make a commitment and execute.
Réponse du freelance
connor_randel

États-Unis
Appreciate the work the team did for our small business. It is challenging when our IT breaks and we have no one on staff who can easily fix. Ahmed, Hatem, and team stepped in and got us back working efficiently at a reasonable price!
Réponse du freelance


