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ahmedelmogha903

Ahmed Elmoghazy

@ahmedelmogha903

Customer Success and Project Coordination Expert

Égypte
Arabe, Anglais, Français
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I am a Multilingual (Arabic/English/French) professional with 10+ years in customer relations, project coordination, and administrative support across healthcare, aviation, and corporate sectors. Skilled in managing CRM/customer information systems, resolving client issues across multiple digital channels (email, chat, phone), and coordinating cross-functional projects independently. Comfortable working autonomously in fast-paced, deadline-driven environments. I help businesses handle client communications, admin tasks, billing workflows, and data management — accurately and on time.... Plus d’infos

Compétences

a
ahmedelmogha903
Ahmed Elmoghazy
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional multilingual customer support in arabic, english, french
De10 $US / projetPlus de détails

Expérience professionnelle

British_Council

Finance Officer

British Council • Temps plein

Nov 2013 - Sep 2016 • 2 yrs 10 mos

Maintained records and completed daily reconciliations using relevant systems. Handled back-office tasks including post-registration services, campus finance tasks, and corporate client registration. Managed data handling and supported event delivery and call center platform maintenance. Assisted with first and second-level inquiries regarding organization activities and sector-specific referrals.

Vodafone_UK

Senior Billing Advisor

Vodafone UK • Temps plein

Jul 2011 - Oct 2013 • 2 yrs 3 mos

Responded to customer inquiries regarding billing and technical issues. Utilized selling techniques to provide eligible offers and bundles. Resolved service complaints by adjusting bills and identifying root causes of issues. Gathered data on customer needs and conducted satisfaction surveys on open tickets to measure and improve service quality.