a
ahmedhorass

Ahmed Adel

@ahmedhorass

Excel Reports, Dashboards and Reconciliation

Égypte
Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I build Excel reports, dashboards and trackers that turn messy operational data into clear numbers. I have 9+ years in payments, refunds, fraud and chargeback operations and currently lead a dispute team, so I build the same tools I use every day. I clean and restructure exports (bank, payment provider, CRM, CSV), build KPI dashboards with pivot tables and charts, create reconciliation sheets, and automate repetitive reports with formulas and VBA. Google Sheets versions available. I work in English and Arabic and keep your data confidential.... Plus d’infos

Compétences

a
ahmedhorass
Ahmed Adel
hors ligne • 

Voir mes services

Tableaux de bord des données
I will build excel dashboards, reports and reconciliation sheets
De15 $US / projetPlus de détails
Nettoyage des données
I will clean, format and organize your messy excel data
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

FlairsTech

FlairsTech

Temps plein • 3 yrs 9 mos

Chargeback Supervisor

Jul 2025 - Present • 1 yr 3 mos

Lead a team of 9 chargeback analysts for a North American online travel agency. Responsible for daily queue allocation, deadline tracking, and quality checks. Coach analysts, run performance evaluations, and develop process documentation. Building a chargeback defense knowledge base and standard defense packages using AI tools to optimize team output.

Chargeback Analyst

Jan 2023 - Jul 2025 • 2 yrs 6 mos

Investigated incoming Visa and Mastercard chargebacks across fraud and non-fraud reason codes. Built comprehensive representment packages from booking records, airline confirmations, and customer communication. Managed cases within strict scheme response timeframes and escalated complex disputes to leadership.