a
aichaha

Hanane HADAFI

@aichaha

Virtual Assistant, Customer Support, Administrative Support

Maroc
Anglais, Français, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Versatile professional with experience in administrative support, accounting, customer service, quality control, performance monitoring and digital communication. Skilled in client relations, accounting follow-up, reconciliations, reporting and content creation. Organized, adaptable and comfortable managing multiple responsibilities independently.... Plus d’infos

Compétences

a
aichaha
Hanane HADAFI
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will be your virtual assistant for administrative tasks
De10 $US / projetPlus de détails
Succès client
I will provide professional customer service and email support
De5 $US / projetPlus de détails

Expérience professionnelle

Not Found

Temps plein • 4 yrs 10 mos

EXECUTIVE ASSISTANT & ACCOUNTING ASSISTANT

Oct 2025 - Present • 10 mos

• Supported management with administrative tasks and direct client communication. • Collected missing accounting documents, handled data entry and performed accounting reconciliations. • Prepared weekly and monthly revenue and expense reports and identified opportunities for better cost management

QUALITY CONTROL & PRODUCTION CONTROLLER

May 2022 - Oct 2025 • 3 yrs 5 mos

• Monitored service quality and compliance with internal standards and procedures. • Evaluated performance indicators, identified improvement areas and supported performance action plans. • Monitored operational performance and contributed to continuous process improvement

CUSTOMER SERVICE ADVISOR

Oct 2021 - May 2022 • 7 mos

• Handled customer requests and provided guidance on products and services. • Resolved inquiries while following company procedures and service standards. • Maintained a professional, customer-focused experience