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Akif A
@akif_45
Customer Support Specialist
Pakistan
Anglais
À propos de moi
I help e commerce and service based businesses run clean, efficient day to day operations.
With 4+ years of hands on experience, I manage customer support, admin operations, and back office workflows for global businesses across e commerce, SaaS, and logistics. I take ownership of processes, not just tasks, making sure operations run smoothly without constant supervision.
My work covers customer support management, order and account handling, CRM and inbox management, team coordination, SOP creation, reporting, and operational problem solving. I have led remote teams, optimized workflows, re
Compétences
Akif A
hors ligne •
Voir mes services
Assistance client
I will provide professional customer support
Assistance générale
I will be your reliable virtual assistant for admin and daily tasks
Expérience professionnelle
Customer Support Specialist
SaaS and Logistics Clients • Freelance
Feb 2021 - Jan 2026 • 4 yrs 11 mos
Handled high volume customer interactions for SaaS and logistics companies, resolving technical issues, account related queries, and service requests across email and live chat. Maintained strong CSAT scores while working in fast paced, SLA driven environments. This role built a strong foundation in structured support systems, communication, and process driven operations.
Accounts & Operations Manager
Hydra Appliance • Temps plein
Feb 2024 - Dec 2025 • 1 yr 10 mos
As Operations Manager at Hydra Appliance, I oversaw day to day business operations across customer support, order management, and back office workflows for an e commerce driven appliance business. I managed customer support operations across live chat and email, handled order processing, escalations, refunds, and delivery coordination, and ensured smooth communication between support, logistics, and internal teams. I built and improved operational processes, reduced response times, and maintained high customer satisfaction while handling high volume inquiries. I also coordinated remote staff, monitored performance, created SOPs, and implemented reporting to give leadership clear visibility into operations. My role focused on keeping systems organized, customers satisfied, and operations scalable without constant oversight.
Customer Support & Operations Lead
E commerce and Service Based Businesses • Freelance
Feb 2021 - May 2025 • 4 yrs 3 mos
Managed end to end customer support and administrative operations for multiple global e commerce and service based clients. Responsibilities included inbox and CRM management, order tracking, dispute resolution, account support, internal coordination, and operational reporting. Led small remote teams, trained agents, enforced SOPs, and acted as the point of contact between business owners and daily operations. Helped founders reduce workload by taking ownership of recurring operational tasks and support systems.
