a
akifkhan298

Muhammad

@akifkhan298
5,0(1)

Customer Support Expert: Live Chat, Email, Phone and Ticket Handling

Pakistan
Ourdou, Anglais, Pachto
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I’m Muhammad — your dedicated Customer Support & Dispatch Specialist with 7+ years of experience helping businesses deliver exceptional service and streamline operations. • Fast Live Chat, Email & Phone Support across all time zones • Expert in Zendesk & Freshdesk ticketing, CRM management & shift reporting • Skilled in Dispatching & Scheduling for Security Teams, PSWs & Taxi‑Ops • Fluent English, flexible hours, 98%+ client satisfaction Let’s boost your customer satisfaction, reduce wait times, and keep your team running smoothly — message me now for reliable 24/7 support!... Plus d’infos

Compétences

a
akifkhan298
Muhammad
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will be your virtual assistant for admin and operations support
De10 $US / projetPlus de détails
Assistance client
I will provide customer support via email live chat and phone services
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Self_Employed

Founder & Head of Operations at RENT A SKILL

Self Employed • Indépendant

Mar 2024 - Present • 2 yrs 6 mos

Built and managed remote operations teams supporting US and Canadian businesses. Led customer support, dispatch, scheduling, recruitment, CRM management, quality assurance, reporting, and client communication. Managed teams of up to 40+ people across security, staffing, transportation, SaaS, e-commerce, and service-based operations.

Self

Self

Temps partiel • 2 yrs 6 mos

Customer & Technical Support Specialist at TenTenTel

Jun 2023 - Feb 2025 • 1 yr 8 mos

Provided customer and technical support for TenTenTel, an internet service provider. Assisted customers through phone, email, live chat, and support tickets, resolved billing and connectivity concerns, documented cases, escalated technical issues, and maintained clear communication until resolution.

Dispatcher & Recruitment Coordinator at Power Staffing

Aug 2022 - Jun 2023 • 10 mos

Supported Power Staffing, a Canadian healthcare staffing company, with dispatch, employee scheduling, urgent shift coverage, recruitment, and client communication. Screened candidates, scheduled interviews, coordinated staff attendance, handled call-offs and replacements, maintained records, and helped ensure client shifts remained properly covered.

1 Avis
5,0

(1)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 1 avis sur 1
Trier par
Les plus pertinents
    S

    sileska

    AL

    Albanie

    5

    Great experience! Muhammad was fast, professional, and easy to work with. Highly recommended!

    50 $US-100 $US

    Prix

    3 jours

    Durée

    Utile?
    Oui
    Non