Benjamin

@akintunde2024

Based in France, providing CRM, SAP, Excel, Power BI and data warehouse support

France
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer-focused Virtual Support Specialist with 10+ years of experience supporting retail, telecom, e-commerce, and enterprise users. I am skilled in handling 50+ customer interactions daily via email, chat, and digital platforms while ensuring fast resolution, satisfaction, and accurate documentation. I am based in Ile de France Region.... Plus d’infos

Compétences

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akintunde2024
Benjamin
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Entrepôt de données
I will clean, organize and analyze your excel data professionally
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Freelancer.com

BI Documentation Specialist

Freelancer.com

Apr 2025 - Present • 1 yr 1 mo

Customer-centric Professional with over 9 years of experience in high-volume, multi-channel support environments. Expert in Windows systems and Call Tracking Systems, with a proven track record of delivering seamless Phone, Chat, and Email Support. Skilled in high-pressure conflict resolution and deescalation, consistently meeting performance targets while providing Social Media Support and managing complex customer inquiries in remote settings.

Teleperformance

Risk & IT Operations Support

Teleperformance • Temps plein

Jan 2024 - Dec 2024 • 11 mos

Assisted operational teams with issue reporting and resolution. Communicated with users to assess urgency and impact. Coordinated support processes across departments.