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alejandrodato

Alejandro D

@alejandrodato

Systems Engineer Workforce Planning Optimization Specialist

Argentine
Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I am a Systems Engineer with over 12 years of experience solving operations planning and optimization problems. I specialize in analyzing business data and developing quantitative models using forecasting, simulation, and machine learning to support decision-making. I enjoy transforming complex operational challenges into practical solutions that improve business performance.... Plus d’infos

Compétences

a
alejandrodato
Alejandro D
hors ligne • 

Voir mes services

Business
I will plan your contact center staffing and schedules
De5 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Workforce Planning, Analytics & Optimization

Teleperformance • Temps plein

May 2013 - Oct 2025 • 12 yrs 5 mos

Analyzed large volumes of operational data and KPIs to evaluate demand, productivity, and service levels. Developed forecasting models for demand estimation and capacity planning. Designed algorithms for shift optimization and resource allocation using Queueing Theory (Erlang). Built decision support systems and automated processes using SQL Server, Python, and Excel to improve business performance.