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aleksapetrov914

Aleksa P

@aleksapetrov914
Serbie
Serbe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I’m a Customer Support Specialist with 10 months of experience in technical support. I’ve handled 250+ calls and 1000+ customer requests per shift via chat and Telegram. I also have experience with HubSpot CRM, ticket handling, and issue escalation. I specialize in trucking support, with knowledge of HOS regulations and ELD log analysis. I’m also a psychology student, which helps me communicate clearly, handle difficult customers, and resolve issues efficiently. Reliable, fast, and detail-oriented. Available for long-term cooperation.... Plus d’infos

Compétences

a
aleksapetrov914
Aleksa P
hors ligne • 
Temps de réponse moyen de 9 heures

Voir mes services

Assistance générale
I will provide professional technical customer support
De10 $US / projetPlus de détails
Assistance générale
I will provide eld, hos and trucking safety customer support and technical assistance
De20 $US / projetPlus de détails

Expérience professionnelle

Technical Support Specialist – LionEight

LionEight • Temps plein

Jul 2025 - Present • 10 mos

Provided technical support via calls, chat, and Telegram communication Handled 250+ inbound calls and 1000+ customer requests per shift Performed ELD log analysis and supported drivers with compliance-related issues Strong knowledge of HOS regulations in the trucking industry Created and managed tickets using HubSpot CRM Escalated and forwarded requests to relevant departments efficiently Worked in a high-pressure, high-volume support environment

English tutor

Online tutor • Freelance

Jan 2021 - Sep 2024 • 3 yrs 8 mos

Previously taught English to children, improving communication and explanation skills