a
alexjayhan

Alex Jay Han

@alexjayhan

Administrative Support Customer Service eCommerce

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce. I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.... Plus d’infos

Compétences

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alexjayhan
Alex Jay Han
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Voir mes services

Assistant virtuel
I will do data entry, extraction, research, lead generation
De5 $US / projetPlus de détails
Transcription
I will transcribe audio or video files in a timely manner
De5 $US / projetPlus de détails

Expérience professionnelle

Brain_Technologies

Customer Support Agent and Training Mentor

Brain Technologies • Temps plein

Jun 2021 - Feb 2026 • 4 yrs 8 mos

- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.