Alexander
n8n Automation and AI Agent Developer
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Expérience professionnelle
IT & Remote Systems Support Specialist
Confidential • Temps plein
Jan 2011 - Present • 15 yrs 8 mos
Providing remote IT support for a multi-location beauty salon chain, handling day-to-day technical requests from on-site admins across multiple terminals. Identified a recurring bottleneck in the support workflow — admins manually messaging in for POS/cash register (PRRO) terminal switches — and built a Telegram bot to automate the intake and lookup process end-to-end, reducing response time and manual back-and-forth. This hands-on experience with real production systems and self-directed automation is the same approach I bring to client automation projects: not just building a workflow, but making sure it actually solves the underlying problem.