a
alfredasis

Alfred A.

@alfredasis

the VA who understands both the workflow and the human side of patient support

Philippines
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Healthcare support isn’t just about getting the task done. It’s about making sure the person on the other end feels heard, informed, and supported. I’m a healthcare and customer support professional with 10+ years of experience, including 2+ years supporting U.S. healthcare patients. I help with patient communication, scheduling, follow-ups, insurance coordination, documentation, and administrative support. I understand both the workflow and the human side of patient support—and I bring empathy, accuracy, organization, and reliable follow-through to every task.... Plus d’infos

Compétences

a
alfredasis
Alfred A.
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will provide healthcare virtual assistant services
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Concentrix

Adviser I – Meta Creators & Advertisers Support

Concentrix • Temps plein

Aug 2024 - May 2026 • 1 yr 9 mos

Provided customer and technical support to Meta creators and advertisers through voice, chat, and email. Assisted with account, billing, platform, and policy-related issues, documented cases accurately, and coordinated escalations for complex concerns. Managed multiple conversations and cases while maintaining professional communication and a strong customer-focused approach.

Tenet_Healthcare

Patient Support I

Tenet Healthcare • Temps plein

Feb 2022 - Aug 2024 • 2 yrs 6 mos

Supported U.S. healthcare patients through phone-based patient support, appointment scheduling, follow-ups, and administrative coordination. Handled radiology/diagnostic and hepatology scheduling, physician orders, insurance and authorization coordination, and communication with physicians, nurses, facilities, and other healthcare teams. Used Epic/Epic Care, RightFax, and other healthcare systems while maintaining HIPAA/PHI requirements and accurate patient documentation.

Teleperformance

Technical support representative

Teleperformance • Temps plein

Nov 2018 - Mar 2020 • 1 yr 4 mos

Technical support for AT&T Uverse handling: * home phone * internet * television