a
alimehmood220

M Ali Mahmood

@alimehmood220

Expert Customer Support Agent with 13 years of experience

Pakistan
Anglais, Ourdou, Punjabi
Certaines informations sont présentées en anglais.
À propos de moi
Im a Customer Support Representative with 13+ years of experience in email handling, live chat support, and customer service operations for eCommerce, SaaS, digital marketplaces, and service-based businesses worldwide. I Specialise in: ⭐️Live Chat Support ⭐️Email Handling ⭐️Customer Care ⭐️eCommerce Support Order processing, refunds, returns, shipping, tracking, and Shopify support ⭐️Customer Retention TOOLS & PLATFORMS: ⭐️ Zendesk 13+ years ⭐️ Velaro ⭐️ Zopim ⭐️ Gorgias ⭐️ Shopify ⭐️ Live Chat Software, Helpdesk Systems, CRM Tools ⭐️ Slack, Google Workspace, Microsoft Office... Plus d’infos

Compétences

a
alimehmood220
M Ali Mahmood
hors ligne • 

Voir mes services

Assistance client
I will provide exceptional customer support at reasonable price
De50 $US / projetPlus de détails
Assistance client
I will provide quality assurance for live chats and email support
De80 $US / projetPlus de détails

Expérience professionnelle

Upwork

Customer Support Representative

Upwork • Temps plein

Jan 2012 - Jan 2026 • 14 yrs

During my role as a Live Chat and Email Support Agent, my responsibilities included: ⭐️Managing user live chats and support tickets efficiently ⭐️Responding clearly and professionally to customer inquiries ⭐️Resolving issues in real time whenever possible ⭐️Escalating cases to the appropriate departments when required ⭐️Keeping customers informed until their issues were fully resolved ⭐️Supporting Level 1 and Level 2 agents with complex or unclear cases ⭐️Handling sensitive, security-related customer issues with discretion ⭐️Supervising team operations in the absence of the Team Lead