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Fiverr Pro
Français
$
USD
Alvin Jaca
@alvin_ja
General Virtual Assistant
Philippines
Anglais
À propos de moi
I am a reliable and results-driven freelancer offering a wide range of services to help businesses run smoothly and efficiently. I have extensive experience in customer service, claims processing, sales support, and email management, working with clients across different industries, including U.S.-based companies.
I take pride in providing professional, timely, and detail-oriented support whether it’s handling customer inquiries, managing claims, organizing inboxes, or assisting with sales and back-office tasks. I’m highly adaptable, quick to learn, and comfortable wearing multiple hats to me
Compétences
Alvin Jaca
hors ligne •
Voir mes services
Assistance générale
I will handle customer support claims dispatch graphic design and many more
Expérience professionnelle
Claims specialist
24seven rent a car • Temps plein
Feb 2024 - Jan 2026 • 1 yr 11 mos
I have extensive experience working with well-known U.S.-based companies such as Spectrum, Verizon, and Metro by T-Mobile, where I handled chat, phone, and email support. My responsibilities included resolving customer concerns, tracking shipments, and coordinating follow-ups with shipping carriers to ensure timely delivery and customer satisfaction. After transitioning into a Virtual Assistant role, I worked as an Email Management Specialist with Granite Marketing, an Appointment Setter for a cleaning company, and a Sales Specialist for an e-commerce business. These roles strengthened my skills in client communication, lead handling, scheduling, and sales support. Most recently, I worked with a U.S.-based rental car company, providing back-office support and claims handling. I managed documentation, processed claims, coordinated with internal teams, and ensured accurate and timely resolutions.
Email management specialist
Granite marketing • Freelance
May 2024 - Jan 2025 • 8 mos
I have extensive experience working with well-known U.S.-based companies such as Spectrum, Verizon, and Metro by T-Mobile, where I handled chat, phone, and email support. My responsibilities included resolving customer concerns, tracking shipments, and coordinating follow-ups with shipping carriers to ensure timely delivery and customer satisfaction. After transitioning into a Virtual Assistant role, I worked as an Email Management Specialist with Granite Marketing, an Appointment Setter for a cleaning company, and a Sales Specialist for an e-commerce business. These roles strengthened my skills in client communication, lead handling, scheduling, and sales support. Most recently, I worked with a U.S.-based rental car company, providing back-office support and claims handling. I managed documentation, processed claims, coordinated with internal teams, and ensured accurate and timely resolutions.
Customer Service
T-Mobile • Temps plein
May 2019 - Apr 2024 • 4 yrs 11 mos
I have extensive experience working with well-known U.S.-based companies such as Spectrum, Verizon, and Metro by T-Mobile, where I handled chat, phone, and email support. My responsibilities included resolving customer concerns, tracking shipments, and coordinating follow-ups with shipping carriers to ensure timely delivery and customer satisfaction. After transitioning into a Virtual Assistant role, I worked as an Email Management Specialist with Granite Marketing, an Appointment Setter for a cleaning company, and a Sales Specialist for an e-commerce business. These roles strengthened my skills in client communication, lead handling, scheduling, and sales support. Most recently, I worked with a U.S.-based rental car company, providing back-office support and claims handling. I managed documentation, processed claims, coordinated with internal teams, and ensured accurate and timely resolutions.
