AMGD

Technical Operations & Property Manager | Private Portfolio

Self Employed

Jun 2018 - Present • 8 yrs 4 mos

> Systems Integration: Managed the end-to-end technical and physical operations of a short-term rental portfolio, implemented a custom WordPress direct-booking platform integrated with Hostex to streamline multi-channel management. > Workflow Automation: Designed and deployed asynchronous automated pipelines using Make.com to reduce manual coordination errors and improving operational efficiency. > Market & Product Analysis: Apply digital product management methodologies to evaluate product-market fit (PMF) within an intensely competitive regional market, using LLMs to run deep qualitative analysis on competitor offerings and validate strategic adjustments. > Data-Driven Operations: Implemented structured logic loops to manage date-based pricing variables during peak demand periods. > Automated Support Infrastructure: Integrated and configured an LLM-driven support chatbot using localized prompt constraints to address initial guest inquiries, improving response times while managing platform API limitations.

Support Engineer

LevelUp

May 2021 - Apr 2026 • 4 yrs 11 mos

Managed technical support tickets for the WordPress ecosystem. Diagnosed user issues, identified platform bugs, and acting as the bridge between customers and the development team. Specializing in explaining complex technical solutions to non-technical users clearly and efficiently.

Full Stack WordPress Developer

Self Employed

Dec 2013 - May 2021 • 7 yrs 5 mos

Provided freelance maintenance and troubleshooting for WordPress sites, resolving front-end issues and backend conflicts for various clients.