a
ameriano

Hossam Amer

@ameriano

Turn Guest Reviews into 5 Star Experiences,Hotel and Restaurant Response Expert

Égypte
Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Front Office Duty Manager with 7+ years of experience in international hotels in Dubai. I specialize in responding to hotel and restaurant reviews with professional, empathetic, and brand-aligned messages. I handle both positive feedback and complaints in a way that builds trust and protects your reputation. I’ve worked with platforms like Booking.com, Tripadvisor and all other extranet platforms . Let’s turn every review into a positive guest experience.... Plus d’infos

Compétences

a
ameriano
Hossam Amer
hors ligne • 
Temps de réponse moyen de 20 heures

Voir mes services

Nettoyage des données
I will do professional data entry, excel reports, and virtual assistant tasks
De15 $US / projetPlus de détails
Rédaction et traduction
I will write professional hotel and restaurant review replies in english and arabic
De5 $US / projetPlus de détails

Expérience professionnelle

Accor

front office supervisor

Accor • Temps plein

Dec 2025 - Present • 7 mos

.

Emaar

front office duty manager

Emaar • Temps plein

Dec 2021 - Dec 2025 • 4 yrs

• Developed and implemented daily operational reports from scratch • Reduced manual entry time by 30% • Managed and analyzed KPIs from Booking.com, Expedia, Agoda & Google Reviews • Extracted data from Opera system for management reports • Trained and supervised team of 10+ members on reporting and workflows