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Explorer
Fiverr Pro
Français
$
USD
Amna Qaiser
@amnafreelancepr
Customer Service Rep, Shopify VA, eCommerce Support, Live Chat, Email Support
Pakistan
Anglais, Punjabi
Ă propos de moi
đą Hi! Iâm Amna. I help đđ”đŒđœđ¶đłđ đđđŒđżđČ đŒđđ»đČđżđ stay stress-free by handling customer emails, shipping delays, and refunds with clear, đđŒđœ-đŻđźđđČđ± đđŒđżđžđłđčđŒđđ that reduce đ°đ”đźđżđŽđČđŻđźđ°đžđ. After đ±+ đđČđźđżđ, I get it - anyone can offer customer service with AI around. I focus on what drives revenue. Iâve supported brands of all sizes worldwide, helping đ±đŹ+ đ°đčđ¶đČđ»đđ grow. Theyâve generated đŒđđČđż $đźđ±đ in combined sales through great service and consistent care. What matters is what I do for you. Want to chat about your goals? Message me.
Compétences
Amna Qaiser
hors ligne âąÂ
Temps de réponse moyen de 1 heure
Voir mes services
SuccĂšs client
I will be your shopify and ecommerce customer support specialist
Assistance client
I will be your professional social media customer support specialist
Portfolio
Expérience professionnelle
Customer Service Representative
Freelancer
May 2021 - Oct 2025 âą 4 yrs 5 mos
Chat Support | Email Support Customer Support Representative Customer Service Representative
Customer Support & Social Media Specialis
Freelance
Nov 2021 - Jun 2022 âą 7 mos
I am a dedicated Customer Support & Social Media Specialist with over 4 years of experience helping eCommerce businesses deliver exceptional customer experiences. I specialize in email support, live chat, social media messaging, Shopify, and CRM management. I have hands-on experience with Gorgias, Zendesk, Freshdesk, Reamaze, HubSpot, Zoho CRM, Slack, Google Workspace, and Microsoft Excel. I handle customer inquiries, order tracking, refunds, returns, exchanges, disputes, and social media interactions with professionalism and empathy. I am organized, detail-oriented, and comfortable working independently while maintaining excellent response times. My goal is to resolve issues efficiently, improve customer satisfaction, and represent every brand with professionalism, accuracy, and care.
