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Explorer
Fiverr Pro
Français
$
USD
Amna
@amnafreelancepr
Shopify Customer Support, Customer Service, Live Chat, Email Support
Pakistan
Anglais, Punjabi
À propos de moi
🟢 Hi! I’m Amna, a Shopify Customer Support Specialist with 5+ years of experience. I help store owners manage customer emails, live chat, orders, shipping delays, refunds, returns, and chargebacks with clear SOP-based workflows. I’ve supported 50+ clients worldwide and contributed to $25M+ in combined sales. My goal is simple: take customer support off your plate so you can focus on growing your business. 💬 Let’s chat!
Compétences
Amna
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Succès client
I will be your shopify and ecommerce customer support specialist
Assistance client
I will be your professional social media customer support specialist
Portfolio
Expérience professionnelle
Customer Service Representative
Freelancer.com
May 2021 - Oct 2025 • 4 yrs 5 mos
Chat Support | Email Support Customer Support Representative Customer Service Representative
Customer Support & Social Media Specialis
Freelance
Nov 2021 - Jun 2022 • 7 mos
I am a dedicated Customer Support & Social Media Specialist with over 4 years of experience helping eCommerce businesses deliver exceptional customer experiences. I specialize in email support, live chat, social media messaging, Shopify, and CRM management. I have hands-on experience with Gorgias, Zendesk, Freshdesk, Reamaze, HubSpot, Zoho CRM, Slack, Google Workspace, and Microsoft Excel. I handle customer inquiries, order tracking, refunds, returns, exchanges, disputes, and social media interactions with professionalism and empathy. I am organized, detail-oriented, and comfortable working independently while maintaining excellent response times. My goal is to resolve issues efficiently, improve customer satisfaction, and represent every brand with professionalism, accuracy, and care.
