Andre

Production & Logistics Lead / Customer Service Lead

Jul 2024 - Present • 1 yr 10 mos

• Lead end-to-end operations, integrating production, logistics, and customer service to ensure alignment with business goals and customer demand • Manage production planning and execution, optimizing resource allocation (people, equipment, materials) to consistently meet targets • Oversee supply chain operations, including inventory management, transportation, and order fulfillment processes • Supervise and develop cross-functional teams, ensuring high performance, engagement, and continuous skill development • Implement process improvements to increase operational efficiency and reduce bottlenecks across production and logistics • Ensure compliance with Quality Management System (QMS) and regulatory requirements in a medical device environment • Monitor operational KPIs (production output, delivery performance, stock levels, service quality) and implement corrective actions • Act as key point of contact between production, quality, R&D, and customer-facing teams • Lead customer service operations, improving response time, issue resolution, and overall customer satisfaction

Health Units Coordinator

Mar 2022 - Jul 2024 • 2 yrs 4 mos

Managed operations of COVID-19 screening units, including staff coordination, scheduling, and logistics • Oversaw inventory, resource planning, and service delivery across multiple operational sites • Analyzed performance data and implemented improvements to increase efficiency and service quality • Coordinated teams and ensured smooth daily operations under high-pressure conditions

Senior Instrument Production Technician

May 2018 - Mar 2022 • 3 yrs 10 mos

• Led production teams, ensuring quality standards and production targets were consistently met • Acted as liaison between production and quality control teams • Delivered training to operators and ensured adherence to assembly procedures • Contributed to product improvement and rework optimization processes