a
analucia29900

Ana Alarcon

@analucia29900

General Virtual Assistant and Operations Support

Guatemala
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I’m Ana Alarcón, a dedicated Virtual Assistant with a strong background in customer service and tech support. I help business owners streamline daily operations and present a polished image to their clients. Services: Email & Calendar: Inbox filtering, response drafting, visual scheduling in Google Calendar. File Organization: Cleaning up Google Drive, Dropbox, and Notion. Customer Support: Client care via email and social media. Content Creation: Designing eBooks, presentations, and visuals in Canva & Adobe Express. Reliable, detail-oriented, and bilingual. Message me to start!... Plus d’infos

Compétences

a
analucia29900
Ana Alarcon
hors ligne • 

Voir mes services

Vidéo d'IA
I will make viral ai videos and minidramas
De15 $US / projetPlus de détails

Expérience professionnelle

Telus_Digital

Tech support agent

Telus Digital • Temps plein

Aug 2023 - Present • 3 yrs 1 mo

Delivered expert end-to-end technical support for Google Nest smart home devices and ecosystem. Specialized in network connectivity troubleshooting, hardware setup, Google Home app integration, and remote problem resolution. Recognized for maintaining high CSAT ratings, translating complex technical steps for non-technical users, and efficiently resolving high daily ticket volumes.