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Anas ELMAHMOUDI
@anas_elm97
Senior Customer experience Advisor Team Leader
Maroc
Arabe, Français, Anglais
À propos de moi
I am a trilingual professional with over 8 years of experience in customer relations, sales, and multilingual team management. I specialize in coaching, KPI tracking, and benevolent leadership within the BPO sector. My approach focuses on performance, service quality, and human development to drive team success.
Compétences
Anas ELMAHMOUDI
hors ligne •
Voir mes services
Succès client
I will improve your customer experience strategy and sales
Expérience professionnelle
Concentrix
Temps plein • 4 yrs 2 mos
Senior Travel Advisor Expert
Jan 2023 - Present • 3 yrs 8 mos
Handled high-value travel cases for Voyage Privé, providing end-to-end support for modifications and cancellations. Acted as a quality referent and provided peer support. Managed customer complaints with empathy and efficiency while adhering to company policies. Supported new joiners and contributed to overall team performance through shared expertise.
Team Leader - Customer Experience Department
Apr 2025 - Oct 2025 • 6 mos
Led a multicultural team of 13–15 multilingual travel advisors for Voyage Privé. Monitored KPIs, NPS, and CSAT while implementing tailored coaching plans. Managed complex client situations regarding bookings and transportation. Collaborated with Quality and Training teams to ensure service excellence. Achieved a 90%+ agent success rate in reaching 100% of KPIs for six consecutive months.
Member - Public Speaking & Leadership Pathway
Toastmasters International
Sep 2023 - Apr 2024 • 7 mos
Participated in the Leadership Pathway program focused on public speaking and personal development. Delivered structured speeches, conducted evaluations, and led meeting sessions. Strengthened skills in storytelling, emotional communication, and confident speaking within a professional development framework.
