
Anas saifi
Accurate Data Entry, Copy Paste and Excel Services
Compétences

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Expérience professionnelle
CSA
Tech Mahindra • Temps plein
Aug 2023 - Present • 2 yrs 10 mos
PROFESSIONAL SUMMARY Dedicated and customer-focused professional with experience in providing excellent customer support. Experienced in handling the Flipkart process as a Customer Support Associate (CSA) and acting as a Subject Matter Expert (SME) to guide team members. Strong problem-solving skills with a good working knowledge of MS Excel and bilingual proficiency in Hindi and English. WORK EXPERIENCE Tech Mahindra Customer Support Associate (CSA) & SME - Flipkart Process August 9, 2023 – Present Customer Support (CSA): Assisting customers with their queries related to the Flipkart process, ensuring timely and effective resolutions. Subject Matter Expert (SME): Worked in an SME role for several months, helping team members with complex customer issues and process updates. Data Management: Using MS Excel for tracking data, managing records, and maintaining daily workflow reports. Communication: Interacting with customers and team members smoothly, utilizing strong Hindi communication skills and basic English.