
Andrew DeFever
AWS Cloud Security and Infrastructure Specialist
Compétences

Voir mes services

Expérience professionnelle
Zayo Group
Temps plein • 3 yrs 3 mos
Lead IP/Ethernet NCC Technician
Apr 2016 - Feb 2018 • 1 yr 10 mos
Led technical support for IP/Ethernet services across multiple network platforms. Implemented firewall policies and DDoS mitigations using RADware DefenseFlow and DefensePro, performed escalation analysis and configuration validation, and coordinated incident resolution across TAC, engineering, vendors, and customers. Also reviewed peer work, coached technicians, and helped improve operational response quality.
Tier I IP/Ethernet NCC Technician
Nov 2014 - Apr 2016 • 1 yr 5 mos
Troubleshot IP, IP VPN, VPLS, E-Line, DIA, and PDN services in an SLA-driven network operations environment. Performed throughput validation, monitored services using NetCool, Cacti, and SNMP, updated BGP import policies and DNS records, executed customer-requested configuration changes, and maintained clear customer communication throughout incidents.