Andry C

Business Operations Analyst Coordinator

Accenture • Temps plein

Dec 2025 - Present • 7 mos

• Analyze operational workflows across a 6-10 person team processing 1,500-2,500 transactions per month (approximate monthly portfolio value of CRC 4.4 billion), identifying bottlenecks and implementing process optimization initiatives. • Created relational databases, web applications and dashboards, applying data science techniques to forecast models and monitor the current state of invoice indexing operations in the ERP. • Coordinate cross-functional initiatives between Operations, IT, Procurement and Vendor Master Data teams, supporting operational decision-making with consolidated data. • Designed and deployed AP360, an internal command center built in Google Apps Script that automates triage, vendor pattern mapping (regex), duplicate detection and exception routing, increasing daily team throughput to 300-500 items per day with zero indexing errors. • Review operational data and generate clear, actionable insights for stakeholders through Power BI dashboards and advanced Excel reports exposing SLA, quality, backlog forecast and team efficiency. • Prepare concise reports and effectively communicate findings to leadership and global stakeholders in English and Spanish, including weekly business reviews and ad-hoc executive briefs. • Manage multiple priorities simultaneously: backlog control, quality audits, KPI reporting, training material development and stakeholder communication, all in a fast-paced environment. • Support process improvement initiatives to enhance efficiency and consistency: standardized exception handling, statement-of-account reconciliation automation and on-hold item tracking system. • Lead quality audits of team output and end-to-end reconciliations between ERP systems and vendor statements, ensuring data integrity and operational consistency. • Train and onboard new team members on operational systems, internal controls and reporting workflows. Working with a client in a tech and AI enviroment

Senior Accounts Payable Analyst

IBM • Temps plein

Sep 2024 - Sep 2025 • 1 yr

• Served as Subject Matter Expert (SME) for operations supporting a Fortune 500 pharmaceutical client across 10 LATAM markets (Costa Rica, Mexico, Brazil, Argentina, Colombia, Chile, Panama, Dominican Republic, Uruguay and Guatemala). • Processed approximately 345 operational transactions per day end-to-end across the portfolio (Mexico ~120, US/Canada ~145, Argentina ~80), consistently meeting 100% of client SLAs. • Coordinated cross-functional initiatives with Procurement, Tax and Treasury stakeholders across multiple currencies and tax jurisdictions, including negotiation and resolution of operational disputes. • Built Power BI and advanced Excel dashboards (Pivot Tables, XLOOKUP, Power Query) exposing backlog, aging, vendor performance and country-level KPIs to BPO leadership for operational decision-making. • Supported internal and external audit cycles by delivering operational documentation, audit trails and timely responses, strengthening process compliance and consistency. • Trained and mentored junior analysts on operational processes, internal controls and reporting tools, improving team coverage and quality. • Participated in agentic AI training initiatives and IBM Watson workflow integrations, contributing to automation roadmaps.

Junior Data Analyst

Procter & Gamble • Temps plein

Oct 2022 - Apr 2024 • 1 yr 6 mos

Business Operations Analyst | Procter & Gamble | January 2023 - April 2024 San Jose, Costa Rica | Hybrid • Sustained 100% SLA compliance and 99.4% KPI quality throughout the full reporting period as part of an 8-person operations team averaging 120 transactions per analyst per workday for Argentina, Mexico and US markets. • Designed and deployed a control and validation tool in Excel and Microsoft Power Platform that reduced operational rework by approximately 70%, eliminating a recurring loop between Operations and Vendor Master Data. • Reviewed operational data and prepared concise reports for leadership covering backlog, exceptions, payment cycles and aging analysis. • Coordinated cross-functional initiatives with Procurement, Tax and Logistics for VAT/WHT postings across LATAM, preventing duplicate transactions through dedicated process controls. • Proposed and helped implement automation of tax codes in Vertex (auto-fill from PO data and XML scans), adopted as the baseline for standardized logistics tax postings. • Supported internal and external audit cycles and month-end close, ensuring operational consistency and full documentation traceability. --------------------------------------------------------------------------------------------------------- Business Operations Analyst (Internship) | Procter & Gamble | October 2022 - December 2022 San Jose, Costa Rica | Hybrid • Audited Bills of Materials (BOMs) and obsolete codes for Oral-B Brazil plants, ensuring planning accuracy and operational data integrity. • Coordinated cross-functional initiatives with MRP (Material Requirement Planners) and DRP (Distribution Requirement Planners) to validate production and distribution data. • Built SAP-based scorecards exposing Case Fill Rate (CFR) and other planning KPIs to Supply Chain leadership for operational decision-making. • Generated actionable insights on data inconsistencies and proposed corrective workflow adjustments adopted by the planning team.