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angel_tungpalan

Angel Tungpalan

@angel_tungpalan

Virtual Assistant

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
I am a results-driven Virtual Assistant with over 2 years of experience supporting US-based executives. I specialize in calendar management, client communication, and project coordination using tools like Google Workspace, Zendesk, and AI automation to ensure seamless cross-timezone operations.... Plus d’infos

Compétences

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angel_tungpalan
Angel Tungpalan
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will help you stay organized and save time
De900 $US / projetPlus de détails

Expérience professionnelle

Keller_Williams Realty

Admin Assistant

Keller Williams Realty • Freelance

Dec 2024 - May 2026 • 1 yr 5 mos

Managed executive calendar across 3 time zones (CST, EST, MT), scheduling 10+ weekly meetings with zero conflicts for 12 consecutive months. Managed 400+ weekly outbound emails for community networking, maintaining consistent engagement and communication flow. Created and maintained Standard Operating Procedures for 6 recurring processes, reducing onboarding time for new team members by 60%. Developed standardized email templates and macros, saving 5 hours per week on recurring communication.

Bell_Canada

Customer Service

Bell Canada • Temps plein

Mar 2023 - Apr 2024 • 1 yr 1 mo

Handled 80+ inbound customer calls daily, resolving billing and service issues with high accuracy and efficiency. Processed customer orders and service requests, achieving a high completion rate and ensuring seamless installations. Assisted customers with account inquiries and troubleshooting, improving satisfaction and reducing repeat concerns.