Angie Quintero

Claims & Marketing Coordinator

Elite Resolutions • Temps plein

Oct 2022 - Apr 2024 • 1 yr 6 mos

● Orchestrated end-to-end claims management by acting as the primary liaison among clients, contractors, attorneys, and adjusters, ensuring seamless coordination, timely case preparation, and proactive identification of red-flag issues during intake reviews. ● Assisted with settlement negotiations, claim filings, litigation/appraisal/mediation prep, and client follow-ups to ensure accuracy and positive outcomes. ● Managed marketing and business development by designing promotional materials, optimizing online presence, and driving referral growth. ● Enhanced efficiency by standardizing workflows, streamlining communication, and implementing strategic process improvements.

Bilingual Call Center Supervisor

Teleperformance • Temps plein

Apr 2019 - Jun 2022 • 3 yrs 2 mos

● Administered control over supervision and training of bilingual financial services advisors (English & Spanish) through training, coaching, and performance management. ● Conducted quality assurance and compliance monitoring to improve call handling metrics and maintain adherence to standards. ● Identified performance gaps and implemented targeted coaching strategies to enhance employee behavior, elevate team performance, and strengthen overall customer experience. ● Resolved escalated cases while supporting employee growth and professional development to elevate productivity.