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Anna Clara D.
@annaclarad
Virtual Assistant, Administrative Support, Business Manager
Brésil
Portugais, Anglais
À propos de moi
Hello! I'm Anna Clara, a proactive and detail-oriented Virtual Assistant with a professional background in operations, quality assurance, and customer support for global companies. I specialize in administrative support, data entry, email and calendar management, internet research, Excel, Google Sheets, CRM updates, process documentation, and business operations support. I’m organized, reliable, a fast learner, and committed to helping entrepreneurs and businesses save time and stay productive. Thank you for visiting my profile—I look forward to working with you!
Compétences
Anna Clara D.
hors ligne •
Voir mes services
Assistance générale
I will your reliable virtual assistant for admin support, email management, and cs
Expérience professionnelle
Quality Analyst
TikTok
Sep 2020 - Apr 2024 • 3 yrs 7 mos
• Monitored performance metrics via Power BI, building action plans and delivering mentoring sessions to reduce operational errors. • Led QA governance processes, standardized technical documentation, and developed training programs to improve team consistency. • Collaborated with global leadership and cross-functional teams across China, Manila, and Bogotá in English, managing complex scenarios and reputational risk for major accounts
Customer Support
Uber
Dec 2016 - May 2020 • 3 yrs 5 mos
Reviewed quality across multiple data queues (video, audio, text), ensuring operational accuracy and consistency. • Partnered with the global process and policy team and BPO partners to maintain unified governance standards. • Contributed to critical projects and complex investigations to protect platform integrity.
