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anndiahkmy

Ana H

@anndiahkmy

Sales and Customer Support professional

Indonésie
Indonésien, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Sales and Customer Support professional with over 7 years of experience in customer support, sales, and administrative roles. I have a proven ability to exceed sales targets, resolve high volumes of inquiries, and maintain strong client relationships. I am experienced in remote and on-site environments with a focus on customer satisfaction and retention.... Plus d’infos

Compétences

a
anndiahkmy
Ana H
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer support via live chat and emai
De20 $US / projetPlus de détails

Expérience professionnelle

YOUR_FUNDS LLC

Customer Support Executive

YOUR FUNDS LLC • Temps plein

Apr 2023 - Present • 3 yrs 3 mos

• Demonstrated exceptional product knowledge, staying up to date with the latest features and services, enabling me to provide accurate and comprehensive information to customers. • Proactively managed and resolved customer inquiries via live chat and email, consistently surpassing performance targets and ensuring customer satisfaction. • Exhibited strong communication skills while handling customer emails, effectively addressing inquiries related to services, product malfunctions, promotions, and billing, resulting in a high issue resolution rate. • Achieved a 95% customer satisfaction rating based on post-interaction surveys, reflecting the high-quality service and support provided.