a
anneaguilar658

Analyn A

@anneaguilar658

Bilingual Shopify Customer Support Specialist Email Chat and Order Management

Philippines
Tagalog, Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer experience specialist with over five years of hands-on experience across e-commerce, tech, and financial services. I specialize in Zendesk optimization, Shopify operations, and fraud investigation, having progressed into roles like Quality Analyst and Tier 2 Fraud Specialist. I am dedicated to maintaining high KPI standards and delivering clear, professional support to ensure customer loyalty.... Plus d’infos

Compétences

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anneaguilar658
Analyn A
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Temps de réponse moyen de 1 heure

Voir mes services

Succès client
I will provide professional ecommerce email customer support
De5 $US / projetPlus de détails
Assistance générale
I will reduce refunds, prevent chargebacks, and provide professional customer support
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Apple

E-commerce Customer Service Specialist

Apple • Temps plein

Mar 2021 - Jan 2024 • 2 yrs 10 mos

pple Account – Customer & Technical Support (3 Years)
Company: Apple Inc. • Provided high-volume customer and technical support • Maintained strict KPI and quality compliance standards • Handled escalations and complex service cases • Promoted to Quality Analyst based on performance metrics Quality Analyst (Promotion) • Evaluated agent interactions for compliance and performance • Provided coaching and feedback to improve service quality • Monitored KPIs and customer satisfaction metrics