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anupambarua540

Anupam B

@anupambarua540

Marketplace Commerce Executive

Inde
Hindi, Anglais, Bengali
Certaines informations sont présentées en anglais.
À propos de moi
I am a versatile operations and customer support professional with over 8 years of experience across banking, fintech, and e-commerce. I specialize in omnichannel support, KYC verification, and marketplace operations. I have a strong background in fraud awareness and process compliance within RBI-aligned and UK retail banking workflows.... Plus d’infos

Compétences

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anupambarua540
Anupam B
hors ligne • 
Temps de réponse moyen de 7 heures

Voir mes services

Annonces sponsorisées
I will create and optimize amazon and flipkart product listings
De10 $US / projetPlus de détails

Expérience professionnelle

HSBC

Customer Service Banker

HSBC • Temps plein

Mar 2022 - Jun 2025 • 3 yrs 3 mos

Delivered omnichannel support for UK retail banking customers across voice, email, and live chat covering transfers, deposits, card disputes, and account servicing. Managed live chat queues for failed transactions and mobile banking support. Performed KBA-based authentication and followed escalation pathways for fraud and high-risk cases. Logged interactions in CRM with accurate tagging and audit trails while identifying phishing and APP fraud indicators.