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arfad_a

Arfad Ahmed

@arfad_a

NOC support and VIOP Engineer

Pakistan
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
NOC Support & VoIP Engineer with expertise in VoIP systems, SIP trunking, IVR setup, PBX, call routing, and network troubleshooting. Experienced in monitoring network performance, resolving connectivity and call quality issues, and ensuring reliable communication services with minimal downtime. Committed to delivering efficient technical support and dependable solutions.... Plus d’infos

Compétences

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arfad_a
Arfad Ahmed
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

VoIP et Téléphonie
I will setup and fix vicidial, goautodial and voip systems
De25 $US / projetPlus de détails

Expérience professionnelle

Self

NOC support and VIOP Engineer

Self • Temps plein

Jul 2026 - Present • 0 mos

I have over 2 years of experience in the Call Center industry, providing professional customer support, sales, and technical assistance. Throughout my career, I have handled inbound and outbound calls, resolved customer inquiries, and maintained high levels of customer satisfaction. In addition to my call center experience, I have worked as an NOC (Network Operations Center) Support Specialist and VoIP Engineer. My responsibilities included monitoring network performance, troubleshooting VoIP issues, configuring SIP trunks, managing PBX systems, diagnosing call quality problems, and ensuring smooth communication services. I also have experience working with dialer systems, IVR setup, routing, call flow management, and providing technical support to clients. I am a reliable, detail-oriented, and quick learner who is committed to delivering high-quality service. My strong communication, problem-solving, and technical skills allow me to efficiently support both customers and businesses while maintaining professionalism and achieving excellent results.